Frequently Asked Questions
Everything you need to know about your Baum und Pferdgarten experience.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by destination. Free shipping is available on orders above a specific threshold depending on your region.
How can I return an item?
You can return any unworn items with original tags within 14 days of receipt. Please use our online return portal to generate a prepaid shipping label and follow the instructions provided.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I find the right size?
Each product page features a detailed size guide. Our collections generally follow standard European sizing, but we recommend checking specific garment measurements for the best fit.
Are your products sustainably made?
Sustainability is a core value at Baum und Pferdgarten. We aim to increase the use of responsible fibers, such as organic cotton and recycled polyester, in every collection to minimize our environmental footprint.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.